These Terms govern your use of LolaDesk ("the Service"), an AI-powered front desk platform for salons, spas, and medspas, operated by LolaDesk ("we," "us"). By creating an account you agree to these Terms.
LolaDesk provides an AI assistant ("Lola") that answers phone calls, text messages, and website chats on behalf of your business, books appointments, and assists with business operations. AI-generated responses may occasionally be inaccurate; you are responsible for reviewing bookings and communications made on your behalf.
Paid plans are billed via Stripe. Usage-based charges (e.g., phone numbers, message volume, connectivity add-ons) are described at purchase and billed to your account. Fees are non-refundable except where required by law. You can cancel anytime; service continues until the end of the billing period.
Phone numbers and messaging are provided via our licensed carrier partners. Numbers rented through LolaDesk remain associated with your account while your subscription is active. Regulatory requirements (e.g., 10DLC registration) may apply to messaging campaigns.
You own your business data and your clients' information stored in the Service. We process it solely to provide the Service, as described in our Privacy Policy. You may request export or deletion of your data at any time.
No unlawful, deceptive, or harassing use; no spam; no attempts to access other tenants' data or to disrupt the Service.
The Service is provided "as is." To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect or consequential damages, including missed appointments or lost revenue arising from AI responses or carrier outages.
We may update these Terms; material changes will be notified in-app or by email. Questions: hello@loladesk.com.